Terms & Conditions of Purchase
Terms & Conditions of Purchase
We do not accept returns or exchanges due to change of mind.
Please note flaws within 7cm of the selvedge are deemed acceptable, including holes smaller then 5mm in diameter. Flaws(marks) on both the right & wrong side of the fabric smaller then a 50cent piece are deemed acceptable (Any holes, regardless of size in this area are NOT acceptable) In the event that a ‘flaw’ (not within the allowed limits) slips past me please do contact me directly. I will issue a replacement fabric of the same print. In the event that this is not available I will happily order it in for you or issue a store credit. Please note I will not issue a refund for any fabric that has been cut or washed. It is the responsibility of the purchaser to ensure you have checked your fabric for any flaws and notified me with 7 days of receiving to be eligible for any replacements, refunds or credits.
It is the purchases responsibility to update Birds of a Feather Custom Fabrics with any change of address within a reasonable timeframe prior to order shipping. Any additional shipping costs are the responsibility of the purchaser.
It is always strongly recommended to prewash your fabric as you would continue to wash it, this will allow for any shrinkage in the fabric (up to 4%) and ensure any residue from the manufacturing process has been washed away. This shrinkage is deemed acceptable. Fabric weight may vary +/-20gsm. Panels measurements may vary by +/- 2cm. Also wash fabrics alone for the first wash to avoid any possible dye transfer to other garments and fabric. The use of a colour catcher is recommended for the first wash also, particular with the cotton blend bases. This will minimise any possible bleeding from the dyes. If using a dryer please only set to a cool setting to prolong dye vibrancy.
All prints are digitally printed. The colour of the images on this site may vary slightly due to your screen setting. In the printing stages different batches of the same print my differ in colour tones slightly (you will be notified & given options if the colours are too far from original strikeoffs/sample sews). Different fabric bases may also display colours of the same print differently. Tiny flecks may occasionally appear in the print. On occasion grey colouring may appear with a very subtle pinky tinge as red is one of the main colours used to create grey, these are deemed acceptable such is the nature of digital printing.
Please be aware that the print, solids and stripes colours will/may vary either subtly or quite a bit between batches. If you are needing the exact colour of a past order please contact me first and I maybe able to let you know if the colours vary.
It is not my responsibility to combine multiple orders for you and refund any postage difference. There is now an option at checkout to ‘combine my orders’, this option is free (cannot be used if your initial order has free postage) please select your shipping options carefully. Please also enter a ‘Note’ at checkout stating you would like your order shipped with a current preorder. Please note in doing this all orders will be held until the fabrics arrive. If your postage options aren’t possible or your initial order has already shipped I shall email you an invoice for the postage cost of your new order. If you need help with this process please contact me via email, email@example.com. Otherwise I will assume you want your orders posted separately. *Free combined shipping is only available to Australian shipping addresses.
Pre-order times are listed in the individual pre-order listings and/or By Request - Print Library collection details. Times may vary between preorder so it is always recommended to check these times. If the order arrives to me earlier consider this a bonus. As different suppliers are contacted for varies bases it is likely some bases will come in earlier than others, if any orders can be fulfilled then they will be rather than waiting for all bases to arrive. In the event that a preorder is delayed beyond the scheduled time frame you may request a cancellation of your order and a full refund.